Delivery & Returns

UK Delivery Options
Royal Mail Recorded Delivery (3-5 Working Days Delivery) Delivery Charges may vary due to weight of packages.

All items are sent via Royal Mail or Parcel Force and we always aim to dispatch your item within one working day of payment being received. This service usually takes 3-5 working days delivery. However if in the unlikely event your item is not delivered within this time-scale the item is not considered lost by Royal Mail until 15 working days has elapsed.

Returns

We offer a full refund, exchange, or partial exchange for any goods purchased which are returned to us within 14 days of receipt when purchased within the UK & 21 days for goods received outside the UK. Refunds will be by credit card, Paypal or cheque. We recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The following conditions apply to returned goods:

1.) Items are returned carriage paid and undamaged

2.) Refunds will exclude the original postage costs unless we have sent in error

3.) The original packing for the item is returned in good condition

Please note your statutory rights are not affected. If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund on receipt of the goods.

Please return to:

Loch Ness Restorations, Unit 2, The Old Sawmill, Dochgarroch, Inverness. IV3 8JG

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